ServiceaIDE AI

What is ServiceaIDE AI?

Luma AI by Serviceaide is an AI-powered virtual agent platform designed to streamline enterprise automation and workflow management across multiple business departments. It offers AI-driven solutions to optimize tasks in HR, IT, operations, and customer service, reducing manual efforts and improving overall efficiency. For HR, it automates routine tasks such as employee onboarding and transitions, while in IT, it accelerates service management through automated request handling, asset management, and incident detection. Luma AI also aids operations by streamlining inventory management and service requests. Luma AI enhances productivity by offloading 70% of high-volume tickets and delivering a 25% ROI within just three months of implementation. Companies like Burger King and Academy Bank have benefited from its capabilities, using over 2,000 skills to improve service availability across various functions. The platform integrates seamlessly with popular tools such as ServiceNow, ChangeGear, Ivanti, and communication channels like MS Teams, Slack, and WhatsApp, ensuring smooth operation across various systems. Luma AI is no-code configurable, allowing businesses from different industries to tailor the platform according to their needs without technical expertise. Additionally, Luma ensures compliance by automating governance, risk, and compliance processes, while its 24/7 customer support virtual agents enhance customer satisfaction by offering faster issue resolution. In short, Luma AI delivers great user experiences, boosts operational efficiency, and offers comprehensive AI-driven automation solutions.